Welcome to Punjab Solar. These Terms & Conditions govern your use of our website and your purchase of solar panels, inverters, batteries, fans, structures, accessories, and related solar products and services. By accessing this website or placing an order, you agree to these terms.
01 Acceptance of Terms
By accessing, browsing, registering on, or using the Punjab Solar website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, please discontinue use of the website and do not place an order through our online services.
02 Website Use
You agree to use this website only for lawful purposes and in a manner that does not damage, disable, overburden, or interfere with the website or its services.
- You must provide accurate information when creating an account or placing an order.
- You must not attempt to gain unauthorized access to any part of the website.
- You must not use the website for fraudulent, abusive, or unlawful activities.
- You must not copy, reproduce, or misuse our website content without permission.
03 Products & Product Information
Punjab Solar makes reasonable efforts to display accurate product names, specifications, images, prices, availability, warranties, and other product information.
However, product specifications, packaging, appearance, availability, and manufacturer information may change from time to time without prior notice.
Actual product appearance may vary slightly from images shown on the website due to manufacturer updates, screen settings, packaging changes, or product revisions.
04 Pricing & Payments
Product prices displayed on the website are generally listed in Pakistani Rupees (PKR), unless otherwise stated.
- Prices may change without prior notice.
- Promotional prices may be available for a limited period.
- Delivery, installation, transportation, or additional service charges may apply where applicable.
- The final payable amount will be confirmed during the order process or by our team.
- Payment must be made through the payment method agreed with Punjab Solar.
An online order request does not necessarily mean that the order has been finally accepted. Order confirmation may be subject to product availability, price verification, and payment confirmation.
05 Orders & Order Confirmation
When you place an order through our website, you may receive an order confirmation containing information such as your order number, products, quantities, prices, and customer details.
Punjab Solar reserves the right to contact the customer to verify order information before processing an order.
- Orders containing incorrect customer information may be delayed or cancelled.
- Orders may be cancelled if a product is unavailable or an incorrect price was displayed.
- Customers are responsible for checking their order information before confirmation.
06 Delivery & Transportation
Delivery time depends on product availability, customer location, transportation conditions, order quantity, and other circumstances.
- Delivery estimates are not guaranteed unless specifically confirmed by Punjab Solar.
- Customers must provide a complete and accurate delivery address and contact number.
- Additional transportation charges may apply depending on location and order size.
- Delays caused by weather, road conditions, transportation issues, supplier delays, or other circumstances beyond our reasonable control may occur.
07 Installation Services
Where installation services are provided, installation requirements, charges, timelines, and scope of work will be discussed with the customer before installation.
- Installation charges may be separate from product prices.
- Additional structural, electrical, wiring, civil, transportation, or other work may involve additional charges.
- The customer is responsible for providing reasonable access to the installation site.
- Installation work may be subject to site conditions and technical requirements.
08 Warranty
Warranty coverage depends on the specific product and the manufacturer's warranty terms.
Where a product includes a manufacturer warranty, warranty claims may be subject to the manufacturer's conditions, inspection, documentation, and approval process.
- Warranty does not automatically cover damage caused by misuse or negligence.
- Physical damage, improper installation, unauthorized modification, electrical problems, accidents, or environmental factors may affect warranty eligibility.
- Customers may be required to provide proof of purchase for warranty claims.
Always check the warranty information associated with your specific product before purchase. Warranty periods and conditions can vary between brands and models.
09 Returns, Refunds & Cancellations
Return, refund, replacement, and cancellation eligibility depends on the product, order status, payment status, and applicable company policy.
- Customers should contact Punjab Solar as soon as possible regarding any order cancellation request.
- A cancellation request may not be accepted after an order has been dispatched, installed, or otherwise processed.
- Products may need to be returned in their original condition and packaging where applicable.
- Products damaged after delivery due to customer handling may not qualify for return.
- Refund processing time may vary depending on the payment method and verification process.
For product-specific return or refund conditions, customers should contact Punjab Solar before returning any item.
10 Product Availability
Product availability shown on the website may change without notice.
If an ordered product becomes unavailable, Punjab Solar may contact the customer regarding an alternative product, revised delivery date, or cancellation/refund where applicable.
11 Limitation of Liability
Punjab Solar will make reasonable efforts to provide accurate website information and reliable services. However, we cannot guarantee that the website will always be uninterrupted, error-free, or completely free from technical issues.
Punjab Solar shall not be responsible for delays or losses resulting from circumstances beyond our reasonable control, including supplier delays, transportation problems, extreme weather, natural events, power-related issues, internet failures, or other unforeseen circumstances.
12 Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, images, designs, layouts, product descriptions, and other materials may be owned by or used by Punjab Solar with appropriate rights.
You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission where such permission is required.
13 Privacy & Customer Information
When you create an account, place an order, or contact us, you may provide information such as your name, phone number, email address, delivery address, and other order-related details.
We use such information for purposes including order processing, customer support, delivery, communication, account management, and related business operations.
Please review our Privacy Policy for additional information about how customer information is handled.
14 Changes to These Terms
Punjab Solar may update or modify these Terms & Conditions from time to time to reflect changes in our services, products, policies, or legal requirements.
Updated terms will be published on this page. Continued use of the website after changes are published may constitute acceptance of the updated terms.
15 Applicable Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan, subject to any applicable legal requirements and jurisdiction.
Have Questions?
If you have any questions about these Terms & Conditions, products, orders, delivery, installation, warranty, or refunds, please contact Punjab Solar.
By using the Punjab Solar website, creating an account, requesting services, or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.